Responsible Gambling
with bitstarz
bitstarz believes that online gambling should be a controlled and safe form of entertainment. We provide self-control tools, best practice guidelines and full support so every player can enjoy their experience wisely and responsibly.
Understanding Responsible Gambling
Online gambling is a form of entertainment that can be enjoyable when done in a controlled way. However, we understand that for some people it can become difficult to manage if not handled properly. At bitstarz, we are committed to helping every player recognise their own gambling behaviour and take the necessary steps before it becomes a problem.
Responsible gambling means playing within set financial limits, allocating a reasonable amount of time for gaming sessions, and understanding that winning is not guaranteed. By maintaining a healthy perspective, the activity remains purely entertainment.
How bitstarz Protects Players
We provide a range of tools and policies to ensure your gaming experience stays safe, controlled and enjoyable.
Daily Deposit Limit
Set a daily, weekly or monthly deposit limit on your account. The minimum deposit is RM20 per transaction. Once a limit is set, our system will prevent any transaction that exceeds the amount you have chosen.
Session Time Limit
Set a limit on your gaming session time directly through your account settings. After the set period, you will receive a reminder or the system will end the session automatically according to your preference.
Self-Exclusion
The self-exclusion tool allows you to suspend or close your bitstarz account for a set period — whether for a week, a month, or permanently. All promotions and communication invitations will be stopped during that period.
Strict Age Verification
Every new account is required to go through an identity verification process. We only accept players who have reached the age of 21. The process involves checking a MyKad or valid identification document.
Loss Limit
Set a maximum loss limit for a specific period. Once total losses reach the set limit, the system will prevent further wagering until the natural period ends, giving you time to reconsider.
Dedicated 24/7 Support
The bitstarz support team is available 24/7 via live chat and email in Bahasa Melayu and English. If you need assistance related to responsible gambling, contact us at any time without hesitation.
Is Gambling Still Under Control?
Ask yourself the following questions honestly. If you answer "yes" to two or more of these questions, it would be worth contacting our support team or speaking with someone you trust.
This is not a diagnosis. It is simply a guide to help you assess your own gambling habits. If you feel you need professional help, do not hesitate to seek it.
- Do you often think about gambling or plan ways to get more money to gamble?
- Do you need to gamble with increasing amounts of money to get the same sense of satisfaction?
- Have you ever tried to stop or reduce gambling but were unsuccessful?
- Do you gamble to escape from problems or feelings of stress?
- Have you ever lied to family or friends about how much you gamble?
- Has gambling caused serious financial problems in your life?
- Do you always try to recover money you have lost by continuing to gamble?
- Have family members or friends ever expressed concern about your gambling habits?
Healthy Gambling Tips
Follow these simple guidelines to ensure your gambling activity remains an enjoyable form of entertainment and does not put pressure on your daily life.
Set a Budget Before You Play
Decide how much you can afford to lose before starting a session. Treat that money as the cost of entertainment, not an investment. Never use money set aside for basic needs such as rent or bills.
Stop When Your Limit Is Reached
Once you have reached your set limit — whether winning or losing — end the session immediately. This decision should be made before you play, not when your emotions are running high in the middle of a game.
Do Not Gamble to Chase Losses
Chasing losses is one of the most harmful habits in gambling. Accept that it is not your lucky day and step away from the session. Impulsive decisions often lead to greater losses.
Do Not Gamble When Under Stress
Gambling when you are in an unstable emotional state — anxious, sad or angry — can lead to irrational decisions. Wait until you are in a better mental state.
Take Regular Breaks
Set a session time limit in your bitstarz account settings. Regular breaks help you make clearer decisions and avoid decision fatigue, which often leads to unplanned wagering.
Maintain a Balanced Life
Make sure gambling does not replace other activities you enjoy — time with family, sports, hobbies or socialising with friends. This balance is important to ensure gambling remains a secondary activity only.
How to Use the Self-Exclusion Tool
If you feel gambling is starting to have a negative impact on your life, the bitstarz self-exclusion tool allows you to take immediate action. The following options are available:
- Temporary account suspension for a period of your choice
- Full account freeze with no login access
- Removal from all promotional mailing lists and bonus offers
- Permanent account closure upon your request
To activate any of the options above, contact the bitstarz support team via live chat or email. We will process your request promptly and without unnecessary questions. A frozen account cannot be reopened until the set period has ended.
External Help Resources
bitstarz encourages players who need additional support to seek help from the following organisations and services in Malaysia:
- Talian Kasih — a family and individual counselling centre operating in Malaysia
- Pusat Sejahtera — a mental health programme by the Ministry of Health Malaysia
- Hospital Bahagia Ulu Kinta — specialist psychiatric and counselling services
- Rumah Pengasih Malaysia — a recovery and community support programme
Seeking help is a sign of strength, not weakness. The bitstarz support team can also guide you toward the right resources when you need assistance beyond what we can offer.
Data Security and Player Protection
bitstarz operates under international licensing and complies with strict security standards to protect players' personal data. All your account information is encrypted using SSL technology during every transaction and gaming session. We will not share your personal information with third parties without your consent, unless required by law.
Our data protection policy is designed to ensure you have full control over the information you provide to us. For further details, you may refer to our Privacy Policy page.
Questions About Responsible Gambling
Play Smart at bitstarz
bitstarz provides a safe, transparent and responsible gaming environment for all Malaysian players. Explore our games with confidence, supported by the self-control tools we have put in place.