Terms and Conditions bitstarz

Definitions and Interpretation

In this Terms and Conditions document, the following words and phrases carry the meanings as stated:

• "Platform" refers to the bitstarz website accessible at www.bitstarz.cam together with all its subpages, services and features.
• "User" or "Member" refers to any individual who has registered an account with bitstarz or who uses this platform.
• "Account" refers to the personal account registered by a User on the bitstarz platform.
• "Real Money" refers to actual cash deposits made by the User into their account.
• "Bonus" refers to money or benefits granted by bitstarz to Users based on the applicable promotional terms.
• "Pertaruhan" or "Wagering" refers to the turnover requirement that must be met before winnings from a bonus can be withdrawn.
• "KYC" refers to the identity verification process (Know Your Customer) required before a withdrawal is approved.

Eligibility and Registration

Use of the bitstarz platform is limited to individuals who meet all of the following eligibility requirements:

• Be at least 21 years old on the date of account registration.
• Acting on their own behalf and not as a proxy or agent of a third party.
• Not listed on any self-exclusion list submitted to bitstarz.
• Register with accurate, complete and up-to-date information; any false information may result in the account being suspended or closed.
• Not hold any other active account on the bitstarz platform — each individual may only hold one account.

bitstarz reserves the right to decline registration applications without providing any reason. Users are responsible for ensuring that online gambling does not violate any local laws applicable to them.

User Account

Each User is fully responsible for all activities that occur within their account. The following applies to account management:

• Passwords must be kept secure and must not be shared with any other party. bitstarz will never ask for your password through any communication channel.
• Users must notify the bitstarz support team immediately if they suspect unauthorised access to their account.
• Each User is permitted to hold only one active account. Users found to hold multiple accounts may have all such accounts closed and their fund balances forfeited.
• bitstarz reserves the right to request identity verification documents such as a copy of the national identity card (MyKad), bank statement or proof of address at any time.
• All official communications from bitstarz will be sent to the registered email address. Users are responsible for ensuring their email address is kept up to date.

Deposits and Withdrawals

bitstarz offers a range of secure and convenient payment methods for Malaysian players. The following terms apply to financial transactions:

• Accepted deposit and withdrawal methods: Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH).
• All deposits and withdrawals must be made using the same method in the name of the registered User. Use of third-party accounts is not permitted.
• bitstarz reserves the right to request proof of payment method ownership before approving a withdrawal.
• Withdrawals involving bonuses must meet the applicable wagering requirements before being processed.
• bitstarz does not bear any charges imposed by third-party payment providers.
• Accounts with no activity for a specified period may be subject to an administrative charge in accordance with the current policy.

Bonuses and Promotions

All promotions and bonuses offered by bitstarz are subject to the specific terms stated alongside each offer. The following general terms apply to all promotions:

• Welcome Bonus: bitstarz offers a first deposit bonus of 150% up to a maximum of RM500. Example calculation: a deposit of RM100 yields a bonus of RM150 with a balance of RM250; the wagering requirement is RM150 × 15 = RM2,250. For a deposit of RM800, the bonus is RM500 with a balance of RM1,300; the wagering requirement is RM500 × 15 = RM7,500.
• Bonuses cannot be converted directly to cash; the wagering requirement must be met first.
• bitstarz reserves the right to modify, suspend or withdraw any promotion at any time without prior notice.
• Abuse of promotions, including opening multiple accounts to obtain bonuses, will result in all bonuses being voided and accounts being closed.
• bitstarz promotions are for use by registered members only and cannot be transferred to any other party.

bitstarz VIP Programme

The bitstarz VIP Programme has four tiers — Bronze, Silver, Gold and Platinum. Each tier offers a different weekly cashback rate:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback

Tier advancement depends on the level of gaming activity and is assessed continuously by the bitstarz system.

Game Rules

The bitstarz platform offers a range of game categories including online slots, live casino, sportsbook, Dragon Tiger and Teen Patti. The following rules apply generally:

• The outcome of each game is final and cannot be disputed unless a verifiable technical error has occurred.
• In the event of a technical disruption while a game is in progress, bitstarz reserves the right to void that round and return the wagered amount to the User's account.
• The use of software or unusual methods to gain an unfair advantage is strictly prohibited and may result in account closure.
• bitstarz reserves the right to set minimum and maximum bet limits for each game and category.
• Winnings arising from software vulnerabilities or system errors will not be paid out and will be voided once confirmed.

User Responsibilities

By using the bitstarz platform, Users agree to comply with and be responsible for the following:

• Only bet with money they can afford to lose and not use borrowed funds or funds needed for basic necessities.
• Ensure that all information provided during registration and while using the platform is true, accurate and up to date.
• Not share account information with any other individual, including family members.
• Not use the platform for any unlawful activity, including money laundering.
• Not use any automated software, bots or scripts to interact with the platform without written permission from bitstarz.
• Notify bitstarz if they feel they may be experiencing a gambling problem — bitstarz provides a self-exclusion tool for this purpose.

Limitation of Liability

bitstarz will not be held responsible for any loss, damage or disruption experienced by Users arising from:

• Technical disruptions, network issues or system failures that are outside the control of bitstarz.
• Any action or failure by third parties, including payment service providers and game providers.
• Decisions made by the User based on inaccurate or outdated information available on the platform.
• Loss of data or account information due to the User's own negligence.
• Any indirect, incidental or consequential losses arising from the use of the platform.

The maximum liability of bitstarz towards any User under any circumstances shall not exceed the total amount deposited by the User in the 30 days prior to the claim arising.

Account Closure and Suspension

bitstarz reserves the right to suspend or close a User's account at any time if:

• The User violates any of the terms stated in this document.
• The User is involved in fraudulent activity, money laundering or any other illegal activity.
• The User holds multiple accounts or registers using false information.
• There is an instruction from the relevant authorities to freeze or close the account.
• The User requests self-exclusion through the bitstarz responsible gambling programme.

Users may also close their own account at any time by contacting the bitstarz support team via live chat or email. Valid real-money balances will be returned once the KYC process is completed.

Amendments to Terms and Conditions

bitstarz reserves the right to amend, update or replace any part of these Terms and Conditions at any time. The amendment process is as follows:

• Users will be notified of significant amendments via email or a notice displayed on the platform at least seven days before they take effect.
• Continued use of the platform after the amendment effective date will be considered acceptance of the amended terms.
• If a User does not agree with the amendments made, they have the right to close their account before the new terms take effect.
• The date of the most recent update will always be displayed at the top of this document.

Governing Law and Dispute Resolution

The bitstarz platform operates under an international licence. These Terms and Conditions are interpreted in accordance with the legal principles established by the regulatory body under that licence.

Should any dispute arise regarding the use of the platform or the interpretation of these Terms, Users are encouraged to contact the bitstarz support team first via live chat or email. bitstarz will endeavour to resolve every complaint fairly and transparently within a reasonable timeframe.

If a dispute cannot be resolved internally, it will be referred to the regulatory body or recognised arbitration tribunal under the international licence held by bitstarz.

Contact Us

For any enquiries regarding these Terms and Conditions or the use of the bitstarz platform, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the bitstarz platform in Malay and English.
• Email: [email protected]

The bitstarz support team is ready to assist with every enquiry submitted and will respond within a reasonable timeframe.