Privacy Policy bitstarz

1. Introduction and Scope

This Privacy Policy is issued by bitstarz ("we", "our platform") and applies to all individuals who register an account, browse the website or use any services provided through the bitstarz platform.

This document describes the types of personal data we collect, the purposes of collection, the legal basis for processing, retention periods and your rights as a user. This policy applies to all players accessing bitstarz from Malaysia and other permitted countries.

bitstarz operates under international licensing and complies with the data protection requirements set out in those licensing agreements. Every aspect of data processing is carried out with regard to user interests and platform security requirements.

2. Personal Information We Collect

2.1 Account Registration Information

When you register an account at bitstarz, we collect the following information to verify your identity, comply with licensing requirements and manage your account:

• Full name as it appears on your identity card (MyKad) or passport
• Date of birth — to verify you are 21 years of age or older
• Active email address
• Mobile phone number
• Identity card number or passport number
• Current residential address
• Account password stored in encrypted form

2.2 Financial Transaction Information

To process deposits and withdrawals, and to comply with anti-money laundering (AML) requirements, we record:

• Payment method used — Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, ShopeePay or cryptocurrency
• Amount of each deposit and withdrawal transaction in Ringgit Malaysia (RM)
• Time and date of each transaction
• Transaction reference number
• E-wallet or bank account information linked to your bitstarz account

2.3 Game Activity Information

For security purposes, account management and responsible gambling compliance, we keep records of your game activity including betting history, wins and losses, limits you have set and bonus records used.

2.4 Technical and Device Data

We automatically collect technical information when you access the platform, including IP address, web browser type and version, device operating system, screen resolution, time zone and website usage data such as pages visited and session duration.

3. Purposes and Legal Basis for Data Processing

3.1 Account Management and Services

Your personal data is used primarily to create and manage your bitstarz account, process financial transactions, provide 24/7 customer support in Malay and English, and ensure a smooth and secure gaming experience.

3.2 Identity Verification and Compliance

As an online casino platform operating under international licensing, we are required to carry out Know Your Customer (KYC) processes and comply with anti-money laundering requirements. This requires us to verify user identities, confirm sources of funds and monitor unusual activity.

3.3 Responsible Gambling

Your game activity data is used to monitor betting habits and identify signs of problem gambling. This allows us to proactively offer support and implement self-protection limits when needed, including self-exclusion options.

3.4 Security and Fraud Prevention

We analyse technical and transaction data to detect fraudulent activity, unauthorised access attempts and bonus abuse. These measures protect your account from cybersecurity threats.

3.5 Marketing Communications

With your consent, we send information about promotions, bonuses and service updates via email or notifications. You may withdraw this consent at any time by contacting our support team or using the unsubscribe option in emails we send.

4. Data Sharing and Disclosure

bitstarz does not sell users' personal information to third parties. However, there are certain situations where we need to share data to allow services to operate:

4.1 Trusted Service Providers

We work with third-party service providers that help us run platform operations, including payment processing providers, game software providers, identity verification service providers and cloud computing infrastructure. All these providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose. 🤝

4.2 Legal and Regulatory Requirements

We may disclose personal information when required by law, court order, requests from licensing regulatory authorities or to protect bitstarz's legal rights. In such situations, we will notify you to the extent permitted by law.

4.3 Cross-Border Data Transfers

As bitstarz operates as an international platform, your data may be processed and stored on servers located outside Malaysia. Regardless of where the data is stored, a level of protection equivalent to this policy is always maintained.

5. Your Rights as a User

As a bitstarz user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]:

Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide that information in a readable format within a reasonable period.

Right of Correction

If any information we hold is inaccurate or out of date, you have the right to request that we correct it. Some information can be updated directly through your account settings page.

Right of Deletion

In certain circumstances, you may request that we delete your personal data. Please note that we may be required to retain certain records to comply with legal obligations and international licensing requirements.

Right to Object to Processing

You may opt out of having your data processed for direct marketing purposes at any time. This does not affect your eligibility to use bitstarz's core services.

Data Portability Rights

You have the right to request your personal data in a structured, machine-readable format, to be transferred to another service if desired.

6. Data Security

bitstarz implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols
• Encryption of data at rest on storage servers
• Strict role-based access controls — only staff who require access are able to view user data
• Continuous system monitoring to detect suspicious activity
• Regular security assessments and penetration testing
• Documented security incident response procedures

Although we take all reasonable precautions, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your bitstarz account and not to share your login credentials with anyone.

7. Data Retention Period

Your personal data is retained for as long as your account is active and for any additional period required by law and international licensing requirements after account closure. Generally:

• Financial transaction records are retained for the period specified by our licensing compliance requirements
• Identity verification records (KYC) are retained in line with applicable legal obligations
• Technical log data is retained for a limited period for security and troubleshooting purposes
• Marketing information that is no longer relevant will be deleted or anonymised when it is no longer needed

When data is no longer required and there is no legal basis for retaining it, we will securely delete or anonymise it.

8. Use of Cookies and Tracking Technologies

bitstarz uses cookies and similar tracking technologies to improve the user experience, ensure the platform functions correctly, and analyse how users interact with our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session authentication and security preferences. These cookies cannot be disabled.
• Performance Cookies: Collect data on how users use the website to help us improve the user experience.
• Functional Cookies: Remember your preferences such as language and account settings to provide a more personalised experience.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the bitstarz platform.

9. Privacy-Related Enquiries

If you have any questions, concerns or requests regarding this Privacy Policy or how we process your personal data, the bitstarz customer service team is ready to assist you through the following channels:

• 24/7 live chat available directly on the bitstarz platform in Malay and English
• E-mail: [email protected]

We aim to respond to all privacy enquiries promptly and thoroughly. For data rights requests, please state the type of right you wish to exercise and provide sufficient information for us to verify your identity for security purposes.